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  service and Support > FAQ
 

Frequently Asked Questions (FAQ)
  


Bandwidth

How can I check transfer usage?

Sign into the thedotcomcompany.net Control Panel -- click on the domain you want to check -- click on report -- you can now see how much transfer you have done for the month.
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What if I go over my allowed amount of transfer per month?

Client shall pay Host for such additional services not within the scope of the Services at Host's then current rates. Our current rate is $5/gig.
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What is thedotcomcompany.net web solution' policy on log files?

Log files count against your disk space. You will be responsible for managing them. All logs are stored in your webstats folder.
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Miscellaneous
 
What is this HTML I keep hearing about?

(Hyper Text Mark Up Language) Coded format used to create Web documents. HTML commands control how a piece of text will appear in a browser.
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What are forms and can I use them?

Browser pages that accept information in text-entry fields. They can be customized to receive company sales data and orders, expense reports or other information. You may use them.
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What is E-Commerce?

Electronic Commerce is different things to different people. Originally, the term meant selling things online and evolved to mean conducting business online which can include customer service, sales, marketing, PR, advertising, and more.
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Whats DHTML and can I use it?

Enables dynamic multimedia content, style, and positioning effects for Web page design. Along with complimentary Cascading Style Sheets (CSS) technology, Dynamic HTML allows Web page authors to design pages once and reuse the content in other Web pages. Users can read or interact with the page while further downloading is progressing. Microsoft and Netscape each have different concepts for using DHTML so creating cross-browser supported Web sites is very challenging.

You can use it along with java and javascript also.
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Whats Download?

To copy data from a main source to a peripheral device. The term often describes the process of copying a file from an online service to one's own computer. It can also refer to copying a file from a network file server to a computer on the network.
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What is a Client Server?

Software that operates on multiple platforms or machines. Clients request services from other computers called servers. For example, Web browsers request pages from Web servers on the Internet.
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Why should a web developer choose you over someone else?

Our success in the hosting field is we believe attributable to our customers seeing in thedotcomcompany.net a company of integrity, honor, and thorough dependability -- bywords, which we hold sacrosanct.
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Where will you be in 5 years?

We have been expanding at a rapid rate, and we expect this rate of growth to increase even more over the next five years. As thedotcomcompany.net expands, economies of scale should result in even better deals for our customers. We at thedotcomcompany.net are analytical and innovative thinkers, and for the future, for increased effectiveness, we would like to automate the hosting aspect of thedotcomcompany.net still further, thereby providing even more value for the customer. Whatever the future may hold, we are going to embrace it.
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Describe what you are doing to anticipate the next year of Internet growth?

Embrace everything that’s out there and make it easy for our clients to utilize new and innovative technology. In a fast moving industry, the companies that are successful are those able to get out in the front of key trends and really add value to them.
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Who is your target market?

Small-to-medium-size businesses looking for a dynamic cost-effective solution for their e-commerce web hosting requirements, and personal sites needing an Internet presence, with expanded capabilities, yet at a low cost.
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How long have you guys been in business?

We have grown extensively since we began offering web solutions in 1998.
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What makes you different from other web hosting companies?

Our teams are composed of highly motivated, enthusiastic people, with a keen thirst for knowledge, and with an ability to quickly absorb new facts and concepts. Our staff oftentimes needs to make accurate decisions under intense pressure, and even in such situations, we are consistently able to make the right choice at the right time.
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What would you say is your company's main strength?

Work with small teams. As the company has grown, we have continually worked to have an organization within an organization. Small teams can work efficiently and aren’t encumbered by a big structure slowing them down.
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What is a Webhost?

Web hosting company (usually an ISP) which leases server space and Web services to companies and individuals who wish to present a Web or e-commerce presence without maintaining their own servers. The servers are connected to the same fast Internet backbone as the ISP. Cost structures are determined by the amount and complexity of services offered such as secure server, scripting tools, credit card processing, etc.
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Whats a URL?

(Uniform Resource Locator) A World Wide Web address that specifies a specific site, page, graphic, or document on the Internet
For example: www.thedotcomcompany.net
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What is an IP?

(Internet Protocol Address) Unique number to represent every computer in a network. All the computers on the Internet have a unique IP address. To the Internet, a specific server's IP address is all numbers and dots in the format 000.000.000.0. Humans are not as good as computers at remembering numbers so IP numeric addresses also have a textual representation. The usual format is:

[machine name].[sponsoring organization].[type of organization]
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CGI and PHP

What should I know before I install a cgi script?

Most any CGI script written in PERL will work with this server. Be sure to observe the following rules to have your script operate correctly:

The script must be written in Perl (we have the latest version of PERL)
The first line of the script must be: #!/usr/bin/perl
The script must be uploaded using ASCII mode not BINARY
The script must be in the path /cgi-bin (i.e. not /directory/cgi-bin)
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Can I install CGI scripts and have my own cgi-bin?

Yes!
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What is the path for your DATE script (for my PERL script)?

The path to access the date for PERL scripts is: /bin/date
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Where can I find useful scripts that are easy to configure?

http://www.worldwidemart.com/scripts/
Http://cgi-resources.com
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Where can I find a Form Mailer script to use?

You must install your own. To configure your own, go to: http://www.worldwidemart.com/scripts/formmail.shtml
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What permissions should I use?

All scripts as well as the directories that contain them, must be set CHMOD 755.
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Why Does My CGI script give me a Permission Denied Error?

CGI scripts need to be set executable. You need to change the mode, or permissions, of your programs with your FTP program, and make them 755, or rwxr-xr-x.

Note: A lot of scripts out there will tell you need to make them 775 or 777. This is not good! It means anyone on the server can write to your script, and since its executable and executes as you, it could delete all your files!
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I need to know about sendmail!

If your script needs to send e-mail, it may need to know where the sendmail program is: /usr/sbin/sendmail
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What is CHMOD?

To set the permissions mode of a file (chmod) use the command "quote site chmod ### FILE". If your FTP client program has a QUOTE button, type just the part after the word quote.
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Domains and DNS

Well who do you recommend?
GoDaddy.com is a good and inexpensive way to register your domain for $8.95 a year. Our staff is familiar with GoDaddy and will be glad to help you in registering and managing your domain if needed.
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Its asking me for nameservers, dns, ip addresses, well what the heck are they!?!?
Primary DNS Server: NS1.THEDOTCOMCOMPANY.NET
Primary DNS IP:
66.227.26.44
Secondary DNS Server: NS2.THEDOTCOMCOMPANY.NET
Secondary DNS IP: 66.227.26.45
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Can I transfer my existing domain?
It is not necessary to register a new Internic domain with Network Solutions or another organization before obtaining web hosting service with eMegaWeb.com. Doing so can cause a delay of a week or more before your domain can be used on our service!
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Will you sign up the domain for me?
No, but for all domains that end in .com, .net, .org, and .edu (those handled by Internic/Network Solutions) a registration form is automatically generated when the account is created, and is sent to the account owner (who must then send it to Internic for processing). The process is relatively automatic in this manner for both new accounts and moving existing ones to this server.

For other domains (such as .nu or .to, etc) that are not handled by Internic (or those that end in com/net/org/edu that were originally registered with WorldNIC), this automated domain registration form will not work. In these cases, it is necessary for the account owner to register with the appropriate organization.
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Do you host international domain names?
Yes, we do host international domain names, however it is up to you to contact the NIC of your country and have them point your domain name to our DNS numbers.
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Is there any charge to transfer my domain name to thedotcomcompany.net?
We will assist you in transferring your domain name to thedotcomcompany.net at no additional charge.
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What is a domain name?
A domain name is your address on the Internet. It is linked to a numerical address called an IP address. The Internet uses Internet Protocol (IP) numbers to locate other computers. Internet users would typically have a hard time remembering these long strings of numbers to find sites. Domain names were developed to allow users to name these (IP) addresses with easy to remember names or phrases.
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FTP

What FTP server, username, and password should I use?
Server should be ftp.thedotcomcompany.net
You should use your username and password that you selected when you joined.
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What is FTP?
(File Transfer Protocol) Set of standard codes for transferring files over the Internet. FTP is usually used for retrieving large files or files that cannot be displayed through a browser. Windows FTP and Fetch are examples of FTP software.
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Microsoft FrontPage

So extensions are installed, I have frontpage, now what?
Start Frontpage
Select File/Open
If you have accessed your site before, it will be listed - pick it and push OK. Otherwise:
Press MORE WEBS
Key in your domain (http://www.yourdomain.com) and press LIST WEBS
Select and press OK
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How do I install Microsoft Front-Page extensions?
Go to the thedotcomcompany.net Web Hosting Control Panel. Enter your username and password to login. Click on your domain name -- then click on the Hosting icon -- you can now enable your Front-Page extensions.
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Why aren't my Front-Page extensions working?
You will need to activate your Front-Page extensions in order to use this feature.
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What is Microsoft Frontpage?
Frontpage is a Microsoft product that allows you to easily create and upload web pages, complete with graphics, forms, and their own alternative to writing CGI scripts to process data from forms. A special component (called Frontpage Server Extensions) is required to be installed on the server in order to use Frontpage.
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How do I use the FrontPage extensions?
Once enabled FrontPage extensions can be used right away. When publishing or opening web make sure that the entire url is used.

Example:
http://www.domain.com
Note: the www must be added.
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Will using FTP corrupt my FrontPage Extensions?
Microsoft does not recommend you use any FTP program when FrontPage extensions are installed.
However, you can use FTP to a certain extent:
You can download/upload log files, scripts, zip files, and change permission on scripts with problems. There is a possibility that FrontPage
extensions can be corrupted if you upload/download HTML files with FTP..
Do NOT edit or FTP the ".htaccess" files, any "*_vti" directories or any other FrontPage extensions. It will corrupt your extensions.
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How do I set-up a form to post results by Email?
To set up a form to submit results as an e-mail attachment, follow these steps:

1. In FrontPage Editor, create a form.

2. Right-click any object in the form, and then click Properties on the menu that appears.

The form will be outlined by a dashed box.

3. Click Form.

4. From the Form Handler list, click Custom CGI Script and then click Settings.

5. In the Action box, type the following, replacing everything after "mailto:" with the actual e-mail address you want to use:
mailto:info@yourdomain.com


6. In the Method box, type or select Post, and then click OK.

7. Click OK twice.

When your form is submitted, your e-mail program starts and opens a New Message window. The form will be sent as a text attachment if the sender's e-mail system and Web browser support this type of action. If the sender's Web browser does not support the mailto URL, the sender can insert the text and manually send the message.
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SSI (Server Side Includes)

What is SSI?
Server Side includes, Because the server runs Apache, we provide full SSI support. A more complete set of documentation on the SSI features and syntax can be found at the Apache site: http://www.apache.org/docs/mod/mod_include.html
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What is SSI good for?
The most common use of SSI is to have a section of HTML that is present in a large number of pages (so that you can change it once and it will change on all pages).
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What should I know?
When using SSI in a document on this server, make sure that it has the .HTM or .SHTML extension. Documents with the .HTML extension are not parsed for SSI commands (this is done for speed, since the majority of documents are .html extension and do not need parsing).
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Alrighty, give me an Example!
An example is shown below, assuming two documents, "main.htm" and "include.htm". Note how the included file does not contain the usual html/head/body tags.

main.htm

include.htm

<p>This is a good day to be included...</p>
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SSL (Secure Socket Layer)

What is SSL and how do I use it?
Secure encryption method that provides security between a server and a browser. Netscape designed SSL for e-commerce transactions involving confidential information such as credit card numbers. SSL uses a system of public and private key authentication combined with other schemes to verify electronic signatures. The ability to conduct secure and confidential transactions over the Internet is critical to the success of e-commerce.

You need to be on the Value or Professional Plan to take advantage of SSL capabilities. You also have the option of purchasing your own SSL certificate.
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What is Encryption?
Coding or scrambling of information in a file so that it can only be decoded and read by someone who has the correct decoding key. Encryption is commonly used in e-mail and other data transfer so that if someone were to intercept the message or data it would not be readable.
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Equipment

What server brand do you use?
thedotcomcompany.net uses Dell PowerEdge servers. We have made significant investments in equipment from major vendors because we feel that using industry leading equipment that has a proven track record is the best choice, and well worth the extra expense.
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What does the web hosting service include?
RAID hard drives, battery backup (UPS), tape backup, 24/7 human monitoring, ASP support, Front-Page file extensions, Real Video/Real Audio, and more.
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MySQL

How do I administer my database?
You can administer your database through our online control panel. Sign in -- click on your domain -- click on databases -- create or modify a database. You can use PHPmyAdmin to administer your database.
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How much space do I get for MySQL database?
Your MySQL space will be shared with your 100MB web hosting account. So, if you use 10MB of space for MySQL, then you have 90MB left for your website.
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Web Site

How do I know if 100 MB is enough space for my website?
100 MB is plenty of space. We host thousands of web sites and 95% of our customers use under 100 MB. Most websites use only 5-10 MB.
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Can I access my domain name with and without the www?
Yes, you can access your domain name with or without the www. For example, you can access your domain name by going to "www.yourdomain.com" or "yourdomain.com."
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What does my main page need to be called?
You can use any of the following:
index.htm
index.html
index.shtml
index.shtm
index.php
index.php3
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How can I make password protected directories (.htaccess)?
You can easily create password protected directories through our online control panel.
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How come my website is not coming up on the browser?
95% of the time, it is because your domain name is not pointed to thedotcomcompany.net's name servers. If you are a new customer and have order a new domain name from us, it will take 24-48 hours before your domain name becomes active. Once your domain name is active, your email service will work as well. If you are transferring your domain name to thedotcomcompany.net, you need to make sure your domain name is pointed to our name servers. To find out if your domain name is pointed to our servers, you can do a whois search under your domain name at domainwhitepages.com. Look at the primary and secondary DNS numbers and make sure it's pointed to

Primary Server Hostname: NS1.THEDOTCOMCOMPANY.NET
Primary IP ADDRESS:
66.227.26.44

Secondary Server Hostname: NS2.THEDOTCOMCOMPANY.NET
Secondary IP ADDRESS:
66.227.26.45
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Email

How do I get to the web based email client?
Just use http://webmail.yourdomain.com (where yourdomain is your domain name)
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What do I use for my SMTP?
You can use mail.yourdomain.com or your dialup ISP for the SMTP settings.
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How do I create additional POP accounts and Email forwarding?
You can add additional POP accounts and email forwarding through our online control panel.

Once you login, click on your domain, then the Mail icon. You have the ability to create, edit, and/or delete email addresses. You can also specify what exactly the email address does. Follow the control panel instructions on configuring email accounts.
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What is the difference between POP3 and Forwarding?
POP3 is where you store your e-mail on our mail server. You then configure your mail client (for example - Internet Explorer, Netscape, Eudora) to read your mail directly from our mail server.

Forwarding is when our mail server forwards e-mail to your local ISP or e-mail address instead of storing it. When we set up your account, all of your e-mail is forwarded to the e-mail address you supplied to us.
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